User Service Agreement

DOORMAI

Version Update Date: February 21, 2024

Version Number: 2024 v1

Important Notice

Welcome to sign this User Service Agreement (hereinafter referred to as “this Agreement”) with us and use our platform services!

The headings of the clauses are for reference only to assist you in understanding the content of the clauses and do not affect or limit the meaning or interpretation of the provisions of this Agreement. To protect your rights, we recommend that you carefully read the specific wording of each clause.

【Careful Reading】 Before you click “Agree” in the registration process, you should carefully read this Agreement. Please make sure to read and fully understand the content of each clause, especially the clauses that exempt or limit liability, the applicable law, and dispute resolution clauses. Clauses that exempt or limit liability will be highlighted in bold and underlined for your attention. If you have any questions about the Agreement, please consult our platform’s customer service.

【Agreement Action】 When you fill in information as prompted on the registration or login page, read and agree to this Agreement, and complete the entire registration process, it means that you have fully read, understood, and accepted all the contents of this Agreement and have reached an agreement with our platform website to become a user of DOORM or our platform. If you disagree with this Agreement or any of its terms during the reading process, you should stop the registration process.

If you have not applied for registration, you can still browse the website content but cannot comment, post bullet comments, or view paid content.

If you were already a registered user of our platform before this Agreement took effect, by accessing and/or using our platform website, you are deemed to have agreed to accept the entire content of this Agreement. Otherwise, please do not access or use our platform website.

1. Definitions

Our Platform: Includes DOORM (domain name: doorm.ai), the DOORM Video Open Platform, and our Internet TV business platform providing content services (including platforms cooperating with internet TV broadcast control institutions, content licensing bodies, and smart TV manufacturers) and related clients such as DOORMAPP (including but not limited to mobile, PC, large screen apps, APK, SDK, API, etc.). If products or services of our affiliated companies (as defined in the definitions section) use products or services provided by our platform (e.g., login using the DOORM platform account) without an independent privacy policy, this policy will also apply to those products or services.

We (“Us”): Refers to the operator of our platform providing Internet audio and video content services. For DOORM and DOORM’s client apps (DOORMAPP), the operator of DOORM is DOORM AI PTE. LTD.

Our Platform Services: Refers to various services provided by us via the internet, including but not limited to the platform website, clients (including APP, APK, SDK, API, etc.), content distribution, information network dissemination, live broadcasting, and internet TV services (including future technological developments).

Our Platform Rules: Includes all rules, user service agreements, interpretations, announcements, and other content published on our platform website, as well as various rules, implementation details, product descriptions, announcements, etc., published on channels, activity pages, help centers, and other pages of the platform.

Same User: Refers to users who use the same identity authentication information or are identified by our platform as having the same actual controller for multiple user accounts.

Affiliated Companies: Refers to affiliated companies of DOORM AI PTE. LTD., as disclosed in the latest annual report of the company.

2. Scope of the Agreement

2.1 Contractual Parties

【Equal Parties】 This Agreement is jointly concluded by you and the operator of our platform, and it is legally binding on both parties.

【Party Information】 The operator of our platform refers to the legal entities operating our platform. You can determine the entity responsible for performing this Agreement based on the definition section above (“We”). Under this Agreement, the operator of our platform may change due to business adjustments, and the new operator will perform this Agreement and provide services to you. Such changes will not affect your rights under this Agreement. In addition, if new services are provided by our platform, it will be deemed that you agree to the new operator performing this Agreement with you.

2.2 Supplementary Agreements

Due to the rapid development of the internet industry, the provisions in this Agreement cannot cover all of your and our rights and obligations, and the existing provisions may not fully meet future development needs. Therefore, our platform’s Privacy Policy and platform rules are supplementary agreements to this Agreement, which are inseparable and have the same legal effect. If you use our platform services, it means that you agree to the supplementary agreements mentioned above.

2.3 Changes to the User Agreement

Our platform may update the User Agreement, Privacy Policy, and related platform rules (collectively “User Agreement”). Updates will be notified to you via system prompts, information push, and/or contact information you provided to our platform. If you continue to use our platform services after the changes, it means that you agree to the updated User Agreement. If you disagree with the updated User Agreement, please stop using our platform products and services.

You can view the historical texts of the User Agreement and related Privacy Policy by logging into the doorm.ai homepage on mobile or PC and checking the bottom section of the page.

3. Account Registration and Usage

3.1 User Eligibility

You confirm that before you start using or registering for our platform services, you should have the civil capacity corresponding to your behavior as stipulated by the laws of the People’s Republic of China.

If you do not have the required civil capacity, you must obtain the informed consent of your guardian. You and your guardian shall bear the corresponding responsibilities as stipulated by law. Specifically, if you are a minor, please access and/or use our platform website with the consent and guidance of your guardian.

3.2 Account Description

【Account Acquisition】When you fill in the information as prompted on the registration page, read and agree to this Agreement, and complete the entire registration process, you will receive an account on our platform (“DOORM Account”) and become a user of our platform.

【Account Usage】You have the right to use the username, email address, phone number (“Account Name”), and password you set or confirm (collectively “Account”) to log in to our platform. Since your account is linked to your personal and business information, your DOORM account is for personal use only. Any action that authorizes a third party to use your DOORM account or access information under your account without our platform’s consent is invalid. If our platform determines that your DOORM account usage may jeopardize your account security or the platform’s information security according to the breach identification procedure and standards in the platform rules, we have the right to make a decision on user behavior and applicable rules and handle it accordingly, including suspending or stopping the relevant services.

【Account Transfer】Since user accounts are linked to user information, you may only transfer your account when explicitly required by law, judicial ruling, or with our consent and in accordance with the transfer procedure specified in the platform rules. Once your account is transferred, the rights and obligations under that account will also transfer. Except for the above circumstances, your account cannot be transferred in any way, otherwise, you will bear all the responsibilities arising from this.

【Account Responsibility】You are responsible for the confidentiality of your account and password. You must ensure that the account and password are used by you or authorized individuals only. If you lose control of your account and password, you shall bear all the responsibilities arising from unauthorized use.

【Account Management】If you suspect or confirm that your account and/or password have been used by an unauthorized third party, you should immediately notify our platform and request to suspend the use of your account and password. If you do not take action immediately and cause losses, you shall bear the full responsibility for those losses.

We reserve the right to suspend or terminate your account if you violate this Agreement or any applicable laws or regulations.

4. Our Platform Services and Standards

4.1 Our Platform Services

[Service Overview] Our platform provides you with the following services, including but not limited to:
1) Services provided by DOORM (domain: doorm.ai) and its related clients, such as DOORMAPP, etc.
2) Content provision, content distribution, and content consumption services through clients operated or directly owned by us; these clients include, but are not limited to, PC, tablet, mobile phones, TVs (including smart TVs), set-top boxes, and all other terminal clients (including but not limited to apps, APKs, SDKs, APIs, and other potential future methods).
3) DOORM (paid) membership services (hereinafter referred to as “Membership Services”);
4) DOORM game services (hereinafter referred to as “Game Services”);
5) Video upload and sharing services (hereinafter referred to as “Content Upload Services”);
6) Laifeng Live streaming services (hereinafter referred to as “Live Streaming Services”);
7) Souku search services (hereinafter referred to as “Search Services”);
8) Current short video services (“Current”);
9) Internet TV platforms offering content services for large-screen TVs (including collaboration platforms with internet TV broadcast control organizations, content licensing platforms, and platforms cooperating with smart TV manufacturers);
10) Other technical and/or services provided by our platform (hereinafter referred to as “Other Technical and Services”).
(Collectively referred to as “Our Platform Services”.)

Our platform services are exclusively for your use on our platform. Any actions that maliciously crack or use illegal methods to separate our services from our platform are not part of the services defined in this agreement. The person responsible for such actions will bear all legal consequences, and we will pursue legal liability.

The official methods for downloading, registering, logging in, and using our services, as announced on our platform website, are the only legitimate means. Any services (including but not limited to accounts, points, experience points, point products, exchange products, gifts, downloads, etc.) obtained through other channels, methods, or means are considered illegally obtained and will not be recognized by us. If such services are discovered, we have the right to delete, cancel, reset, or block the account, and any negative consequences resulting from this will be borne by you. We reserve the right to hold relevant responsible parties accountable under the law.

[Software Upgrades] We have the right to announce (including but not limited to popup pages, website announcements, in-site messages, etc.) any modification, replacement, or upgrade related software that is part of our platform services. If you do not agree to or accept the modification, replacement, or upgrade, you may refuse, stop, or cancel. Otherwise, it will be regarded as your agreement and acceptance, which will still be subject to the terms of this agreement. [Use of Service Derivatives] You understand and agree that you do not own the rights to derivatives such as usage records, subscriptions, collections, points, experience values, growth values, levels, identity identifiers, gift coupons, virtual point goods, virtual exchange goods, virtual gifts, downloads, etc., obtained through the platform or account, unless otherwise stated by us. We license you to use these according to the platform’s rules. We bear relevant responsibilities only when the law specifically requires it. You agree and guarantee that you will not engage in any illegal activities for profit by reselling, transferring, exchanging, or mortgaging the services or derivatives provided by our platform (including but not limited to accounts, points, levels, point goods, activity gifts, downloads, etc.). You will not use our platform services or their derivatives to infringe on the legal rights of others and are prohibited from stealing or misappropriating accounts, points, or other items by exploiting network vulnerabilities, malicious software, or other illegal means. [Third-party Payment Tool Risks] You understand and acknowledge the potential business risks of using third-party payment tools to make payments or top-ups on our platform, including but not limited to fraud, illegal activities, or third-party refunds that may lead to the inability to realize membership rights. These risks may result in financial losses for you. We bear relevant responsibilities within the scope and in accordance with the law.

4.2 Service Standards

[User Content Upload] You may upload, publish, or transmit content via our platform services (excluding certain content that cannot be uploaded due to policy control by internet TV platforms, etc.), including but not limited to text, software, programs, graphics, images, sounds, music, videos, audio-video, links, etc., but you are responsible for the legal consequences of such content. We bear the corresponding responsibilities only when specifically required by law.

[Authorization to Use] Unless proven otherwise, you are considered the copyright owner of any content you upload, publish, or transmit using our platform services. You grant us the right to store, use, publish, copy, modify, adapt, translate, create derivative works, distribute, display, and perform the content worldwide, for free and permanently, unless you actively delete or request the platform to remove it. We also have the right to sublicense the content to third parties under similar terms. [User Information Association] To facilitate the use of our services, you authorize us to share and associate the information you provide or generate during account registration and usage with our affiliates or other service providers for a consistent experience. [User Content Disclaimer] You understand that you may encounter content or information on our platform from various sources, and we do not assume responsibility for its accuracy, truthfulness, or legality. You agree to use the content at your own risk and will not hold us liable for any errors or damages arising from this. [Advertising and Promotional Information] You agree that we may send you commercial advertisements or promotional messages during service provision through various channels such as email, in-site messages, and SMS. You may unsubscribe from such messages by following the unsubscription instructions. [Network Transmission Acceleration] To improve transmission efficiency and user experience, you agree that we may use new technologies, and that we may access your device information and content access information. [Compliance with Laws] You agree to comply with all applicable laws and regulations in the use of our platform services. If your actions violate the law, we have the right to suspend or terminate your service.

4.3 Prohibited Content

You understand and guarantee that any content you upload, publish, or transmit via our platform must comply with the Constitution, laws, and administrative regulations. We reserve the right to manage any content that violates these rules.

(1) Opposes the fundamental principles established by the Constitution;
(2) Endangers national unity, sovereignty, and territorial integrity;
(3) Leaks national secrets, endangers national security, or damages national honor and interests;
(4) Incites ethnic hatred, discrimination, undermines ethnic unity, or violates ethnic customs and traditions;
(5) Promotes cults or superstition;
(6) Disrupts social order or endangers social stability;
(7) Induces minors to commit crimes or promotes violence, pornography, gambling, or terrorism;
(8) Insults or defames others, infringes on citizens’ personal reputation, privacy, intellectual property rights, or other legal rights;
(9) Endangers social morals or harms excellent national cultural traditions;
(10) Other content prohibited by laws, administrative regulations, or state rules.

[Consequences of Uploading Illegal and Infringing Content] If the content you upload, publish, or transmit contains the aforementioned illegal information or infringes on any third party’s legal rights, you will bear all adverse consequences. Our platform only assumes responsibility when specifically required by law. If this results in adverse consequences for us, you are responsible for eliminating the impact and compensating us for any resulting losses, including but not limited to property damages, reputation damages, lawyer fees, transportation fees, and other reasonable costs incurred due to rights protection.

4.4 Prohibited Actions

You understand and guarantee that you will not engage in the following prohibited actions related to our platform services, nor allow anyone else to use your account for such actions:

Impersonating others or claiming to have relationships with any person or entity during account registration or use of the platform services (including setting false account names or accessing another user’s account);
Falsifying titles or manipulating content to make others believe the content was transmitted by us;
Uploading, publishing, or transmitting content that you do not have the right to transmit (such as internal documents or confidential information);
Sending unsolicited emails, advertisements, promotional materials, or other commercial communications;
Using our platform services for any commercial purpose or for the benefit of any third party without explicit permission;
Tracking or harassing others;
Engaging in any illegal or potentially illegal activities or transactions, including teaching criminal methods, selling illegal drugs, money laundering, fraud, etc.;
Gambling, providing gambling data, or inducing others to participate in gambling activities;
Using or exploiting our intellectual property rights (including trademarks, logos, proprietary data, or any webpage layouts or designs), or infringing on our intellectual property rights in any other way (including attempting to reverse-engineer our platform client or software);
Using any automated programs, software, engines, network crawlers, web analysis tools, data mining tools, or similar tools to access our platform services, collect, or process the content provided by the platform;
Engaging in any “framing,” “mirroring,” or other techniques to replicate the appearance and functionality of our platform services;
Interfering or attempting to interfere with any user or any other party’s access to our platform services;
Intentionally spreading viruses, worms, Trojans, corrupted files, or other malicious codes or items;
Sharing or publishing identifiable personal data without the explicit consent of others;
Testing or probing whether our platform services, systems, or other users’ systems are vulnerable to attacks or circumventing (or attempting to circumvent) any security features of our platform services, systems, or other users’ systems;
Decompiling, reverse engineering, or attempting to reverse engineer the software used in our platform services;
Opening multiple accounts for the purpose of sabotage or abuse, or maliciously uploading large volumes of repetitive or invalid data and information;
Engaging in activities online that harm others’ reputation, privacy, intellectual property rights, and other legal rights;
Intentionally or unintentionally violating any relevant Chinese laws, regulations, rules, or other legal norms;
Modifying, tampering with, or blocking advertisements on the platform (such as blocking embedded ads in videos or banner ads on website pages);
Breaking copyright protection measures on the platform and illegally appropriating platform content without permission, such as copying and redistributing content or making content available to non-members that is meant only for members.

5. Privacy Policy

When you use our services, you agree that we collect, store, use, disclose, and protect your personal information in accordance with the privacy policy published on our platform.

We place great importance on the protection of users’ personal information. In accordance with relevant laws and regulations, network products and services that have the functionality to collect user information should inform the user and obtain consent. We hereby clearly inform you of the purpose, method, and scope of collecting and using personal information through the separately stated “Privacy Policy,” including channels for querying and correcting information, and the consequences of refusing to provide information. We hope that this policy helps you better protect your privacy rights before using our services.

If you do not agree with any part of the “Privacy Policy,” you should immediately stop using our platform services. By continuing to use any service provided by our platform, you agree to our legal collection, use, and protection of your personal information according to the “Privacy Policy.”

The personal information mentioned in the “Privacy Policy” refers to any information recorded electronically or by other means that can identify a person’s identity either alone or in combination with other information.

When there are changes to the matters in the “Privacy Policy,” we will update it in a timely manner and notify you through system prompts, information push, and/or contact methods you left on the platform.

If you have any questions about the privacy policy or complaints about the protection of your personal information, you can contact us through the contact information provided on our platform.

6. Third-party Links

Our platform services may include links to other websites or resources. We do not control, review, or modify the content, privacy policies, or activities of these websites or resources. In general, unless clearly required by law, we are not responsible for the services or resources linked to our platform. We recommend that you read the terms of service and privacy policies of these websites before leaving our platform.

7. Intellectual Property

Unless otherwise specified or declared by us, all content (excluding user-owned content under applicable copyright), technology, software, programs, data, and other information (including but not limited to text, images, photos, audio, video, charts, layout designs, and electronic documents) on our platform are the intellectual property of us or our affiliates. Without our permission, no one is allowed to use them (including but not limited to copying, distributing, displaying, mirroring, uploading, downloading, modifying, or renting).

The logos, “DOORM,” “doorm,” and other marks or product and service names are trademarks of us or our affiliates in China or other countries. Without our written authorization, no one is allowed to display, use, or process these trademarks in any way, nor claim to have the right to do so.

We own full intellectual property rights to proprietary content, original content, and other exclusive or licensed content. Without our permission, no unit or individual is allowed to reproduce, distribute, or provide viewing services or engage in any other activity that infringes our intellectual property, or else will bear full legal responsibility.

Since some content on our platform is uploaded by users or copyright holders, if you find potential copyright infringement issues, please refer to the “Copyright Statement” in the footer of the DOORM webpage for the complaint method.

8. User Breach and Handling

8.1 Breach Determination

If any of the following occur, you will be considered in breach:
(1) Violation of relevant laws and regulations while using our platform services;
(2) Violation of this agreement or its supplemental agreements (see Section 2.2).

To meet the demands of the internet industry and ensure efficient and quality service to millions of users, you understand and agree that we may determine a breach of agreement based on your user data and its relation to other users’ data. You have the right to provide sufficient evidence and reasonable explanation for any anomalies in your data, otherwise it will be considered a breach.

8.2 Handling of Breach

[Information Processing] If the content and information you post on our platform constitutes a breach, we have the right to immediately delete, block, or suspend your account based on the relevant rules.

[Behavior Restriction] If you engage in behavior that constitutes a breach on our platform or any behavior that affects our platform and its users, we may impose restrictions on your account, including suspending activities, stopping the provision of services, or deducting fines. If your behavior constitutes a material breach, we may seal your account and terminate your service.

[Reporting to Authorities] If your actions on our platform violate any laws, we have the right to report them to the relevant authorities and submit your usage records and other information.

8.3 Compensation

If your actions cause losses (including direct financial losses, reputation damages, and indirect economic losses like legal fees, settlement fees, etc.) to us or our affiliates, you will compensate us and/or our affiliates for all such losses.

If your actions result in third-party claims, we or our affiliates may recover all losses from you after fulfilling financial obligations to the third party.

8.4 Special Provisions

[Force Majeure] We are responsible for providing platform services “as is” and “available.” We are legally bound to fulfill our obligations but will not be liable for damages caused by network maintenance, equipment failure, hacking, computer viruses, electricity failure, strikes, riots, floods, explosions, wars, government actions, judicial orders, or any third-party causes, except as provided by law.

[Extraterritorial Actions] We provide platform services from within the People’s Republic of China and do not guarantee that services provided in other countries or regions are suitable or feasible. Users in other jurisdictions must ensure they comply with local laws and regulations, while we are only responsible as specified by law.

9. Changes to the Agreement

We may modify or supplement this agreement in response to changes in national laws and regulations or changes in our platform services. Any changes or supplements to the agreement (hereinafter referred to as “Changes”) will be notified to you in accordance with the method specified in Article 10 of this agreement.

If you disagree with the Changes, you must stop using our platform services from the effective date of the Changes. If you continue to use our platform services after the Changes have taken effect, it will be deemed that you agree to the Changes that have taken effect.

10. Notifications

10.1 Valid Contact Methods

You agree that we may deliver various notifications to you using the following reasonable methods:
(1) Public announcements;
(2) In-site messages, pop-up messages, client push notifications;
(3) Emails, text messages, letters, etc. sent to the contact information you have provided to us on the platform.

When you register as a user on our platform and accept our services, you should provide valid and accurate contact information (including your email address, phone number, mailing address, etc.). You are obligated to update your contact information in a timely manner if it changes, and to maintain a reachable status.

Your member account (including sub-accounts) generated during registration, which is used to log in and receive in-site messages and system notifications, is also considered your valid contact information.

We will send notifications to one or more of the above contact methods, and such notifications may have a significant impact on your rights and obligations. Please make sure to pay attention to them in a timely manner.

You have the right to receive commercial information such as product advertisements, promotional offers, etc., via the phone number or email address you provided at registration. If you do not wish to receive such information, you have the right to unsubscribe using the corresponding unsubscribe function we provide.

10.2 Delivery of Notifications

Notifications sent to you via the above contact methods are deemed delivered once sent. Written notifications sent electronically, including but not limited to platform announcements, text messages to the phone number you provided, emails to your email address, and in-site/system messages to your account, are considered delivered once successfully sent. Written notifications sent by paper, delivered to your provided address, are considered delivered according to the timestamp on the postmark.

For any disputes arising from transactions on our platform, you agree that we and judicial authorities (including but not limited to people’s courts) may send complaint documents, legal documents (including but not limited to litigation documents) to you via text message, email, or mail to the contact methods you provided when registering or updating your contact information. Sending documents to these contact methods is deemed as delivery. Your designated mailing address is your legal contact address or the valid contact address you provided.

You agree that judicial authorities may use one or more delivery methods that comply with litigation law to send you legal documents. If multiple methods are used, the delivery time will be the earliest of those methods.

You must ensure that the contact information you provide is accurate, valid, and updated in real-time. If legal documents cannot be delivered or are delayed due to inaccurate contact information, you will bear the legal consequences that may arise from this.

11. Termination of the Agreement

11.1 Grounds for Termination

[User-Initiated Termination] You have the right to terminate this agreement in any of the following ways:
(1) By terminating your account through our website when the account cancellation conditions posted on our platform are met;
(2) By ceasing to use the platform and clearly indicating that you do not agree to the changes before they take effect;
(3) By clearly indicating that you no longer wish to use our platform services, and meet the termination conditions set by our platform.

[Platform-Initiated Termination] In the following cases, we may notify you of the termination of this agreement using the methods listed in Article 10:
(1) If you breach the terms of this agreement, we may terminate the agreement based on the breach clauses;
(2) If you transfer your account, steal another person’s account, post prohibited content, defraud others, engage in unfair practices to gain profit, etc., and your account is suspended by us according to our platform rules;
(3) If you repeatedly violate our platform rules in a serious manner, your account may be suspended under the platform’s rules;
(4) If your account is cancelled or cleared according to this agreement;
(5) If you engage in activities that infringe upon the legal rights of others or other serious violations of laws and agreements;
(6) If other conditions require us to terminate services under relevant laws and regulations.

11.2 Post-Termination Handling

[Disclosure of User Information] After the termination of this agreement, except as clearly stipulated by law, we are not obligated to disclose any information in your account to you or any third party.

[Platform Rights] After the termination of this agreement, we have the following rights:
(1) We may delete your personal information according to applicable laws, or anonymize it. We may also continue to store other content and information you have retained on our platform in accordance with the law’s prescribed period and method.
(2) We may still pursue liability for breach of contract for past violations of this agreement.

[Transaction Handling] After the termination of this agreement, for any transaction orders created during the term of this agreement, we may close such orders and decide to refund or deduct fees as a penalty.

12. Applicable Law, Jurisdiction, and Miscellaneous

[Applicable Law] This agreement, including its formation, effectiveness, interpretation, revision, supplement, termination, performance, and dispute resolution, is governed by the laws of the People’s Republic of China. If the law does not provide relevant provisions, commercial practices and/or industry practices will apply.

[Jurisdiction] Any dispute arising from the use of our platform services and related to our platform services shall be resolved through negotiation between us and you. If negotiation fails, either party may file a lawsuit in the people’s court where the defendant is located.

[Validity of Provisions] If any provision of this agreement is deemed void, invalid, or unenforceable, such provision shall be considered severable, and shall not affect the validity or enforceability of the remaining provisions of this agreement.